Netzero - 20" - Waterplace Electric Insert Fireplace - NZW20, NZWP20


Experience an Unparalleled Fire - With customizable add-ons, pre-fabricated fire pits, and 30 vibrant flame colors at your fingertips, the NetZero Waterplace™ Electric Steam Fireplace offers limitless potential to enhance any space. Achieve a stunning effect with this revolutionary technology, refill the water tank for continuous operation, or enjoy up to 20 hours of continuous flame with the integrated tank and pumping system. Up to 20 feet of flame Your imagination is the only limit. NetZero Waterplace burners can be connected to create a continuous ribbon of flame up to 20 feet long.

Combine the NZW20, NZW40, and NZW60 burners to design the perfect realistic flame line for your setting. Intelligent Control Manage the fire with the included remote control, smartphone app, or home automation system. Harness the beauty of lifelike flames without any heat or fuel consumption. 


  • Tank Capacity: 2.0 liters;
  • Run Time: 20 hours;
  • Weight: 26 lbs – Waterplace | Waterplace Platinum 35 lbs;
  • Flue: Not required;
  • Electrical Connection: 120V, 60HZ, min. 3.5A dedicated breaker;
  • Application: For indoor use only;
  • Flame Color: Natural Orange - Waterplace | Over 30 Colors - Waterplace Platinum;
  • Beautiful, natural orange flames;
  • Manual water refueling;
  • Manual water draining;
  • Control via integrated buttons or remote control


  • ALL YOU NEED IS WATER: The only fuel you need is water. Run a direct water line for a constant supply or enjoy up to 20 hours of continuous fl ame with the integrated tank and pumping system.
  • UP TO 20 FEET OF FLAME: The only limit is your imagination. NetZero Waterplace burners can be connectedto create up to 20 feet of continuous ribbons of flame. Use any combination of NZW20, NZW40and NZW60 burners to design the perfect line of realistic flame for your space.
  • SMART CONTROLS: Control the fi re with the included remote, app on your smartphone or home automation system.
  • COMPLETE PEACE OF MIND: Tap into the beauty of realistic flames in a totally unique fire. NetZero Waterplace uses pure water vapor to simulate dancing flames
    with zero heat or fuels.
  • NATURAL AND COLORED FLAMES: Enjoy the glow of natural orange
    flames or with Waterplace Platinum, choose from over 30 brilliant shades
    of colored flames.
  • REFILLING SYSTEM: The tank and integrated pump allow for up to 20 hours of run time, or with NetZero Waterplace Platinum you can connect directly to a plumb line for unlimited hours of ambiance.
  • FLAME CONTROL: Adjust the fl ame height and speed at the touch of a button.

Burner Dimensions


A (in)

B (in)

C (in)

D (in)












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About the Producer

NetZero Fireplaces is an innovative fireplace manufacturer committed to eco-friendly solutions and minimizing environmental impact. Their products, such as the NetZero E-One Electric Fireplace, NetZero Waterplace, and NetZero Renew, exemplify advanced technology and design, allowing the enjoyment of warmth and aesthetics of fire without harming nature.

At the online store Fireplace Trends, operating across the United States, you can find a wide selection of NetZero products that perfectly complement the modern home. Each NetZero fireplace represents a commitment to detail and user comfort, offering ease of use and installation.

In partnership with Johnson Gas, a company with a 120-year tradition, NetZero Fireplaces ensures not only high quality but also innovation and reliability. Choosing NetZero fireplaces means selecting products that are synonymous with durability and sustainable development.

We invite you to explore NetZero’s offerings at Fireplace Trends, where everyone will find something to suit their preferences and lifestyle. NetZero Fireplaces – the warmth of a home fire in harmony with nature.

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Fireplace Trends Policies

Thank you for choosing Fireplace Trends for your purchase. We strive to provide you with an enjoyable and seamless shopping experience. Please review our policies below for information on returns, cancellations, exchanges, warranty claims, defective items, and damages.

Returns Process

At Fireplace Trends, we want to ensure your satisfaction with every purchase. Most unused items can be returned within 30 days of delivery, and return shipping costs are deducted from the refund. Follow these steps for a smooth return process:

  1. Submit your return request to within 30 days of delivery.
  2. You will receive an email confirming the acceptance or denial of your return request within one business day.
  3. You have 30 days from the receipt of the email to return the product.
  4. Upon receiving and inspecting the return, your refund will be issued within one to two weeks.

Please note that items returned outside this process or period are not eligible for a refund. Items not eligible for return include clearance items, custom-made products, items marked as "non-returnable," used items, or items that have been installed or assembled.

You can return most new, unopened items within 30 days of delivery for a refund less a 25% restocking fee. We will also cover return shipping costs if the return is due to our error. You will be responsible for return shipping costs for all returns that are not due to our error.


Refunds will be processed back to the original form of payment. Most banks process refunds within 3-5 business days. Checks will be mailed for bank wire or check transactions, valid for 90 days from the date of issue. If a product is ineligible for a refund, we will notify you promptly.


Once an order is submitted, cancellations are not guaranteed. If you miss the cancellation period, contact us as soon as possible for assistance. Some items, like custom-made and made-to-order products, are non-cancellable.


If you want to exchange your product, we offer two options: Standard Exchange. All standard return policies apply. Standard Exchange credits will be applied to your new order.

Warranty Process

If your product experiences a defect, follow our warranty process:

  1. Troubleshoot with the manufacturer's guidance.
  2. If deemed a defective part, we submit a warranty claim on your behalf.
  3. Claims take 1-4 weeks; defective parts must be returned within 30 days of receiving the warranty replacements.

Defective Items

If you receive a defective product, our technical team will guide you through the manufacturer's warranty process. Install or use the product before initiating the warranty process. Fireplace Trends is not responsible for labor costs or project delays.

Damaged Items

Inspect your order upon delivery. For damaged items:

  1. Note any damage on the delivery receipt.
  2. Report damage within ONE business day to, including photos.
  3. Damaged items must be returned within 30 days; otherwise, the original payment method will be charged.

Fireplace Trends is not responsible for labor costs or project delays due to damaged goods. Schedule installation after careful inspection.

Thank you for choosing Fireplace Trends. If you have any questions or concerns, please contact us at: or