Portal Bio-fireplace VENICE white - VENICE/FP/W

Venetian style in your house or apartment thanks to our latest product in our offer. Italian chic and elegance are the domain of all bio-fireplaces that you will find in our offer.

Feel the natural charm of a real fire thanks to our ecological biofuels that ignite not only flames, but also a sense of responsibility for the environment. Feel the gentle embrace of natural warmth as our bio fireplaces raise the temperature, offering a cozy refuge from the cold of the outside world.

The most important features:

  • Portal Structure;
  • Plug&Play installation - ready to work immediately;
  • Minimum Technical Requirements;
  • Comfort and safety (confirmed by safety certificates);
  • The highest quality of workmanship;
  • Self-assembly;

Bio-Fireplaces from the Fireplace Trends Exclusive series are a unique collection of fireplaces that will be an amazing complement to any interior space. The portal structure of our fireplaces means that you do not need to have a complicated chimney installation.

Feel the natural charm of a real fire thanks to our ecological biofuels that ignite not only flames, but also a sense of responsibility for the environment. Feel the gentle embrace of natural warmth as our bio fireplaces raise the temperature, offering a cozy refuge from the cold of the outside world.

Safety confirmed by certificates and ease of use

Simply fill the tank with biofuel to the designated level and effortlessly regulate or extinguish the flame as you wish. Plus, putting safety first, our TÜV-certified bio-fireplaces are equipped with innovative features such as spill-resistant containers and fuel level indicators, giving you peace of mind every time the flame flickers.

Hello dear customer!

Thank you for being with us - if you came here, we are sure that you liked one of our products.

If you need our help in selecting the right product to meet your expectations, our experts are at your disposal. Use one of the contact methods of your choice, you can ask us a question in the chat, send an e-mail or simply call us.

Below you will find all our contact details.

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Remember that we are here to provide you with advice and assistance, regardless of what stage of the purchase you are at.


Fireplace Trends Policies

Thank you for choosing Fireplace Trends for your purchase. We strive to provide you with an enjoyable and seamless shopping experience. Please review our policies below for information on returns, cancellations, exchanges, warranty claims, defective items, and damages.

Returns Process

At Fireplace Trends, we want to ensure your satisfaction with every purchase. Most unused items can be returned within 30 days of delivery, and return shipping costs are deducted from the refund. Follow these steps for a smooth return process:

  1. Submit your return request to fireplacetrends@gmail.com within 30 days of delivery.
  2. You will receive an email confirming the acceptance or denial of your return request within one business day.
  3. You have 30 days from the receipt of the email to return the product.
  4. Upon receiving and inspecting the return, your refund will be issued within one to two weeks.

Please note that items returned outside this process or period are not eligible for a refund. Items not eligible for return include clearance items, custom-made products, items marked as "non-returnable," used items, or items that have been installed or assembled.

Important:
You can return most new, unopened items within 30 days of delivery for a refund less a 25% restocking fee. We will also cover return shipping costs if the return is due to our error. You will be responsible for return shipping costs for all returns that are not due to our error.

Refunds

Refunds will be processed back to the original form of payment. Most banks process refunds within 3-5 business days. Checks will be mailed for bank wire or check transactions, valid for 90 days from the date of issue. If a product is ineligible for a refund, we will notify you promptly.

Cancellations

Once an order is submitted, cancellations are not guaranteed. If you miss the cancellation period, contact us as soon as possible for assistance. Some items, like custom-made and made-to-order products, are non-cancellable.

Exchanges

If you want to exchange your product, we offer two options: Standard Exchange. All standard return policies apply. Standard Exchange credits will be applied to your new order.

Warranty Process

If your product experiences a defect, follow our warranty process:

  1. Troubleshoot with the manufacturer's guidance.
  2. If deemed a defective part, we submit a warranty claim on your behalf.
  3. Claims take 1-4 weeks; defective parts must be returned within 30 days of receiving the warranty replacements.

Defective Items

If you receive a defective product, our technical team will guide you through the manufacturer's warranty process. Install or use the product before initiating the warranty process. Fireplace Trends is not responsible for labor costs or project delays.

Damaged Items

Inspect your order upon delivery. For damaged items:

  1. Note any damage on the delivery receipt.
  2. Report damage within ONE business day to fireplacetrends@gmail.com, including photos.
  3. Damaged items must be returned within 30 days; otherwise, the original payment method will be charged.

Fireplace Trends is not responsible for labor costs or project delays due to damaged goods. Schedule installation after careful inspection.

Thank you for choosing Fireplace Trends. If you have any questions or concerns, please contact us at: www.fireplacetrends.com/page/contact or fireplacetrends@gmail.com