True North - TN24 Direct Vent Gas Stove - 32010001

The True North Gas Stove has a modern wood stove-look with sleek lines and a traditional shape, making it a stylish addition to any contemporary and clean setting. Its generous viewing area allows for a clear view of the beautiful flame and stacked logs from any corner of the room. It also includes a blower, making it suitable for small to medium sized rooms (500-1100 sq feet).

Features of the True North Gas Stove:

  • Natural gas or liquid propane ready
  • Direct vent technology for easy installation
  • 24,000 BTUs- perfect for small to medium sized rooms
  • SIT Pro Flame 2 valve
  • Pro Flame remote control for precise control
  • Integrated micro-mesh safety screen
  • Rich, full flames with large viewing window
  • High-efficiency heat exchanger with aluminum fins
  • Leveling legs for versatility
  • Rear vent capable
  • Minimal vertical venting
  • Mobile home approved
  • Floor illumination
  • Black porcelain interior panels
  • Stacked mature-fire logset
  • Preassembled for quick and easy installation
  • 2 x 80 cfm blowers

Specifications

Width 25"
Height 29 11/16"
Depth 19 3/16"
Fuel Type Natural Gas or Propane
Vent Type Direct Vent
Installation Type Freestanding
BTU High / Low (NG) 24,000 / 13,500
BTU High / Low (Propane) 24,000 / 12,000

 

About the Producer

True North Manufacturing Services Corporation is duly licensed by the Philippine Contractors Accreditation Board (PCAB) as an “AAA” Category construction company. True North is a pioneer in the field of systems engineering and offers customized and creative solutions to a wealth of different industries. With a reputation for excellence in engineering, True North leads the way in creating custom solutions for various industries.

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Fireplace Trends Policies

Thank you for choosing Fireplace Trends for your purchase. We strive to provide you with an enjoyable and seamless shopping experience. Please review our policies below for information on returns, cancellations, exchanges, warranty claims, defective items, and damages.

Returns Process

At Fireplace Trends, we want to ensure your satisfaction with every purchase. Most unused items can be returned within 30 days of delivery, and return shipping costs are deducted from the refund. Follow these steps for a smooth return process:

  1. Submit your return request to fireplacetrends@gmail.com within 30 days of delivery.
  2. You will receive an email confirming the acceptance or denial of your return request within one business day.
  3. You have 30 days from the receipt of the email to return the product.
  4. Upon receiving and inspecting the return, your refund will be issued within one to two weeks.

Please note that items returned outside this process or period are not eligible for a refund. Items not eligible for return include clearance items, custom-made products, items marked as "non-returnable," used items, or items that have been installed or assembled.

Important:
You can return most new, unopened items within 30 days of delivery for a refund less a 25% restocking fee. We will also cover return shipping costs if the return is due to our error. You will be responsible for return shipping costs for all returns that are not due to our error.

Refunds

Refunds will be processed back to the original form of payment. Most banks process refunds within 3-5 business days. Checks will be mailed for bank wire or check transactions, valid for 90 days from the date of issue. If a product is ineligible for a refund, we will notify you promptly.

Cancellations

Once an order is submitted, cancellations are not guaranteed. If you miss the cancellation period, contact us as soon as possible for assistance. Some items, like custom-made and made-to-order products, are non-cancellable.

Exchanges

If you want to exchange your product, we offer two options: Standard Exchange. All standard return policies apply. Standard Exchange credits will be applied to your new order.

Warranty Process

If your product experiences a defect, follow our warranty process:

  1. Troubleshoot with the manufacturer's guidance.
  2. If deemed a defective part, we submit a warranty claim on your behalf.
  3. Claims take 1-4 weeks; defective parts must be returned within 30 days of receiving the warranty replacements.

Defective Items

If you receive a defective product, our technical team will guide you through the manufacturer's warranty process. Install or use the product before initiating the warranty process. Fireplace Trends is not responsible for labor costs or project delays.

Damaged Items

Inspect your order upon delivery. For damaged items:

  1. Note any damage on the delivery receipt.
  2. Report damage within ONE business day to fireplacetrends@gmail.com, including photos.
  3. Damaged items must be returned within 30 days; otherwise, the original payment method will be charged.

Fireplace Trends is not responsible for labor costs or project delays due to damaged goods. Schedule installation after careful inspection.

Thank you for choosing Fireplace Trends. If you have any questions or concerns, please contact us at: www.fireplacetrends.com/page/contact or fireplacetrends@gmail.com