FAQ - Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the fireplaces and accessories.
If you have other questions, please just send it to fireplacetrends@gmail.com.

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  • Pre Sale Questions
  • Frequently asked technical questions.
  • Bio-fireplaces - frequently asked questions

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

You can pay by card or via the "Shop" application. We support all global means of payment.

At Fireplace Trends you can buy both a fireplace and the necessary accessories and materials for its installation.

Especially for you, for many models we have created the possibility of configuring a personalized offer with dedicated accessories, optional and necessary for installing the fireplace.

Yes, we provide for such a possibility in accordance with applicable law.

Detailed rules related to handling returns are described in our Returns Policy

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We have certified customer advisors who will take into account your safety and technical conditions for installing a fireplace in your house or apartment.

  • Don't hesitate to use our LIVE CHAT.
  • You can also call us and we will answer your questions: +1 (646) 300-2902 (Kamil)
  • If you want you can send us an email: fireplacetrends@gmail.com

    • Yes, shipping is free over $99. Additionally, we personally deliver purchased goods within 40 miles of our headquarters in New York.

    Yes, we run discount programs that our regular customers can count on.

    Special offers are also sent to our subscribers' e-mail boxes, so it is worth joining their group.

    Remember that you can unsubscribe from receiving periodic messages from us at any time.

    Yes, we require you to create a customer account to ensure the highest quality of our services. Therefore, we suggest creating an account for our clients, where we require them to leave the data necessary to complete the purchase transaction at Fireplace Trends.

    Frequently asked technical questions.

  • Consider factors such as room size, style, fuel type, heating power, energy efficiency, safety, ease of use, and maintenance.
  • Seek professional advice to select the ideal fireplace that meets your expectations.

    • Yes, gas fireplaces are typically straightforward to install. Professional installation is recommended for safety.

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    Yes, when properly installed and used according to manufacturer instructions, gas fireplaces are safe.

    Clean emissions, easy operation, quick ignition, temperature control, and no wood storage required.

    Depends on the fireplace type:

  • Electric, gas, or ethanol fireplaces: No special permit needed.
  • Wood, pellet, or coal fireplaces: Require proper chimney, ventilation, and compliance with local regulations.

    Professional installation ensures safety and compliance.

  • Consider factors such as room size, style, fuel type, heating power, energy efficiency, safety, ease of use, and maintenance.
  • Seek professional advice to select the ideal fireplace that meets your expectations.

    • We invite you to contact our customer advisors in our store, you can use one of the available contact methods. We have Certified Advisors who will help you choose the best solution in relation to your expectations

    .
  • Use the Live Chat option.
  • Our email address: fireplacetrends@gmail.com
  • Our advisor's phone number: +1 646-300-2902 (Mr. Kamil)
  • You can also use the contact form in the Contact tab

    • Bio-fireplaces - frequently asked questions

    Yes, bio-fireplaces are one of the safest types of fireplaces that improve the aesthetics of many rooms.

    No, due to their structure and principle of operation, bio-fireplaces do not require connection to the chimney.

    Yes, a bio-fireplace, as we have checked many times, is a source of heat. However, it should be remembered that its main function is to improve the aesthetics of the room and it is recommended, depending on the climate in which the user lives, to treat the bio-fireplace as an additional source of heat.

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    No, portal bio-fireplaces are easy to install in any space in your house or apartment.

    The most important features:

  • Portal Structure;
  • Plug&Play installation - ready to work immediately;
  • Minimum Technical Requirements;
  • Comfort and safety (confirmed by safety certificates);
  • The highest quality of workmanship;
  • Self-assembly;
    • Unable to find satisfactory answers ? Contact Support