Dimplex - Revillusion® 36" Portrait Built-In Firebox, Weathered Concrete W/Glass


Utilizing the revolutionary Revillusion ThruView full-depth concept, the fresh Weathered Concrete Collection brings a modern touch. The poured concrete boasts intricate elements and a versatile color scheme, creating a stunning contrast for the realistic flames. This whimsical incorporation of an industrial material offers a distinctive method to infuse any setting with chic, industrial charm.
Features
  • Size: 12 1/8" Depth / 31" Tall / 37 1/8" Width / 81.1 lb
  • BTU output: 4400/6745/8794
  • Wattage / Voltage: 1300/1975/2575W / 120/208/240V
  • Black Finish
  • Additional features
    • Timer: 1
    • Remote Control: Yes
    • Built-in Thermostat: Yes
    • Automatic Shut-Off: Yes
  • Adjustable Flame Speed: 1
  • Heat Type: Fan Forced
  • Thermostat Type: Electronic
  • Warranty: 2 Yr Parts, 1 Yr Service, Limited
  • The stunning Portrait model gives you a taller, more expansive view of the fireplace.
  • For an authentic fireplace experience, the Revillusion produces flames that are larger, brighter and more random, appearing from within the logs.
  • Fool even yourself with the Mirage Flame Panel that adds to the show. It is a partially frosted acrylic panel that shows only dazzling flames and no reflections.
  • With patented Thru view technology, you are able to see clear through the flames to the back of the firebox for a more authentic experience.
  • Included : Single glass pane for 36", 120V Plug kit
About the Producer

Dimplex is a top brand in electric fireplaces, renowned for its cutting-edge designs and features. They have been a key player in the North American electric heating market since 1991 and achieved a major milestone in 1995 with the introduction of the world's first authentic wood-burning flame effects. Dimplex offers a two-year limited warranty on all of their products, including electric fireplaces, remotes, components, and accessories.

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Fireplace Trends Policies

Thank you for choosing Fireplace Trends for your purchase. We strive to provide you with an enjoyable and seamless shopping experience. Please review our policies below for information on returns, cancellations, exchanges, warranty claims, defective items, and damages.

Returns Process

At Fireplace Trends, we want to ensure your satisfaction with every purchase. Most unused items can be returned within 30 days of delivery, and return shipping costs are deducted from the refund. Follow these steps for a smooth return process:

  1. Submit your return request to fireplacetrends@gmail.com within 30 days of delivery.
  2. You will receive an email confirming the acceptance or denial of your return request within one business day.
  3. You have 30 days from the receipt of the email to return the product.
  4. Upon receiving and inspecting the return, your refund will be issued within one to two weeks.

Please note that items returned outside this process or period are not eligible for a refund. Items not eligible for return include clearance items, custom-made products, items marked as "non-returnable," used items, or items that have been installed or assembled.

Important:
You can return most new, unopened items within 30 days of delivery for a refund less a 25% restocking fee. We will also cover return shipping costs if the return is due to our error. You will be responsible for return shipping costs for all returns that are not due to our error.

Refunds

Refunds will be processed back to the original form of payment. Most banks process refunds within 3-5 business days. Checks will be mailed for bank wire or check transactions, valid for 90 days from the date of issue. If a product is ineligible for a refund, we will notify you promptly.

Cancellations

Once an order is submitted, cancellations are not guaranteed. If you miss the cancellation period, contact us as soon as possible for assistance. Some items, like custom-made and made-to-order products, are non-cancellable.

Exchanges

If you want to exchange your product, we offer two options: Standard Exchange. All standard return policies apply. Standard Exchange credits will be applied to your new order.

Warranty Process

If your product experiences a defect, follow our warranty process:

  1. Troubleshoot with the manufacturer's guidance.
  2. If deemed a defective part, we submit a warranty claim on your behalf.
  3. Claims take 1-4 weeks; defective parts must be returned within 30 days of receiving the warranty replacements.

Defective Items

If you receive a defective product, our technical team will guide you through the manufacturer's warranty process. Install or use the product before initiating the warranty process. Fireplace Trends is not responsible for labor costs or project delays.

Damaged Items

Inspect your order upon delivery. For damaged items:

  1. Note any damage on the delivery receipt.
  2. Report damage within ONE business day to fireplacetrends@gmail.com, including photos.
  3. Damaged items must be returned within 30 days; otherwise, the original payment method will be charged.

Fireplace Trends is not responsible for labor costs or project delays due to damaged goods. Schedule installation after careful inspection.

Thank you for choosing Fireplace Trends. If you have any questions or concerns, please contact us at: www.fireplacetrends.com/page/contact or fireplacetrends@gmail.com