Vendor: Fire Magic
Fire Magic - EL500 Electric Grill - EL500i - One Control - Fireplace Trends
Vendor: Fire Magic
Fire Magic - EL500 Electric Grill - EL500i - One Control - Fireplace Trends
Fire Magic - EL500 Electric Grill - EL500i - One Control
The new Fire Magic EL500 Electric Grill series combines the luxury, performance and durability Fire Magic is known for with innovative sustainable technology to deliver a premium electric grilling experience outdoors. Available in three models, the full-size, 240-volt, built-in EL500 boasts a large 31”x16” cooking surface with patented Diamond Sear cooking grids.
With a preheat time of less than 15 minutes, the new Fire Magic Electric Grill is powered by an advanced heat system featuring dual thermostatic control and a temperature range of up to 700°F for perfect searing and enhanced flavor. Crafted from high-quality 304 stainless steel and highlighted with a large ceramic glass window, the grill has a sleek, black glass touch control panel with Bluetooth technology that enables control from a smartphone.
Magic View Window Heavy Duty Warming Rack Touch Screen Control with Digital Thermometer and Bluetooth Diamond Sear Cooking Grids Powerful Dual Heating Element powered by 240 vac/ 30amp circuit Easy-to-Use Large Drip Tray
Features:
- Heavy Duty Dual Heating Element heats up to 700º F
- 304 Stainless Steel Construction
- Sleek, Black Glass Control Panel
- Heavy Duty, Patented Diamond Sear Cooking Grids
- Touchscreen Control with Digital Timer and Bluetooth
- Single Digital Control System
- Thermostatic Temp Control
- Pre-Heat Time of Less than 15 Minutes
- Heavy Duty Warming Rack
- Large Drip-Tray with Ball-Bearing Glides
- Requires 240VAC / 30Amp / 60Hz Minimum Circuit
- Primary Cooking Surface: 30” x 16” (480 sq. in.)
- Warming Rack Surface: 30” x 5” (150 sq. in.)
- Cut-Out Dimensions: 33” W x 17½” D x 7¼”
About The Producer
Fire Magic is a manufacturer of luxury outdoor grills that has been crafting products of unmatched quality and innovation for 80 years. The company was founded in 1937 by Harold Keck and is proudly made in the USA. Fire Magic offers a wide selection of grills that combine beauty, performance, and durability. All grills are made of the highest quality stainless steel, ensuring their longevity. Fire Magic also offers a full range of outdoor kitchen accessories, allowing you to create the kitchen of your dreams. Fire Magic is more than just a premium grill brand - it’s a legacy of quality and innovation that spans over eight decades.
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If you need our help in selecting the right product to meet your expectations, our experts are at your disposal. Use one of the contact methods of your choice, you can ask us a question in the chat, send an e-mail or simply call us.
Below you will find all our contact details.
- Chat: Live Chat
- Email: fireplacetrends@gmail.com
- Phone Sales Department: +1 631-270-4232
- Phone Customer Service: +1 347-245-7575
You can also use the option available on the product card: Ask an Expert
Remember that we are here to provide you with advice and assistance, regardless of what stage of the purchase you are at.
Thank you for choosing Fireplace Trends for your purchase. We strive to provide you with an enjoyable and seamless shopping experience. Please review our policies below for information on returns, cancellations, exchanges, warranty claims, defective items, and damages.
Returns Process
At Fireplace Trends, we want to ensure your satisfaction with every purchase. Most unused items can be returned within 30 days of delivery, and return shipping costs are deducted from the refund. Follow these steps for a smooth return process:
- Submit your return request to fireplacetrends@gmail.com within 30 days of delivery.
- You will receive an email confirming the acceptance or denial of your return request within one business day.
- You have 30 days from the receipt of the email to return the product.
- Upon receiving and inspecting the return, your refund will be issued within one to two weeks.
Please note that items returned outside this process or period are not eligible for a refund. Items not eligible for return include clearance items, custom-made products, items marked as "non-returnable," used items, or items that have been installed or assembled.
Important:
You can return most new, unopened items within 30 days of delivery for a refund less a 25% restocking fee. We will also cover return shipping costs if the return is due to our error. You will be responsible for return shipping costs for all returns that are not due to our error.
Refunds
Refunds will be processed back to the original form of payment. Most banks process refunds within 3-5 business days. Checks will be mailed for bank wire or check transactions, valid for 90 days from the date of issue. If a product is ineligible for a refund, we will notify you promptly.
Cancellations
Once an order is submitted, cancellations are not guaranteed. If you miss the cancellation period, contact us as soon as possible for assistance. Some items, like custom-made and made-to-order products, are non-cancellable.
Exchanges
If you want to exchange your product, we offer two options: Standard Exchange. All standard return policies apply. Standard Exchange credits will be applied to your new order.
Warranty Process
If your product experiences a defect, follow our warranty process:
- Troubleshoot with the manufacturer's guidance.
- If deemed a defective part, we submit a warranty claim on your behalf.
- Claims take 1-4 weeks; defective parts must be returned within 30 days of receiving the warranty replacements.
Defective Items
If you receive a defective product, our technical team will guide you through the manufacturer's warranty process. Install or use the product before initiating the warranty process. Fireplace Trends is not responsible for labor costs or project delays.
Damaged Items
Inspect your order upon delivery. For damaged items:
- Note any damage on the delivery receipt.
- Report damage within ONE business day to fireplacetrends@gmail.com, including photos.
- Damaged items must be returned within 30 days; otherwise, the original payment method will be charged.
Fireplace Trends is not responsible for labor costs or project delays due to damaged goods. Schedule installation after careful inspection.
Thank you for choosing Fireplace Trends. If you have any questions or concerns, please contact us at: www.fireplacetrends.com/page/contact or fireplacetrends@gmail.com